Terms & Conditions

Terms of Service

 

·  Terms and Conditions

·  Purchase and Payment Options

·  Sales Tax

·  Shipping and Handling

·  International Order

·  Pricing and Typographical Errors

·  Order Acceptance Policy

·  General Policies

·  Exception to Our Return Policy

·  All Other Hardware Products

·  All Software Products

·  After Receiving Your RMA Number

·  Private Policy

·  Shipping charges are non-refundable.

·  All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.

·  An RMA must be requested within the warranty period of the particular item.  For RMA #, please visit www.hyratech.com/returns.php

·  The returned package must be received within 10 calendar days of the issuance of the RMA number.

·  All products are sold with their respective manufacturer warranties. Please note that warranty periods and services vary by manufacturer and product.

·  When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for all shipping charges and insuring the returned item.

·  All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user manuals.

·   Returns are subject to as applicable restocking fee, depending on the condition of goods and packing material. Unless the return is a direct error of our end.
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All Other Hardware Products

Hyratech will not accept unauthorized returns or exchanges. Packages without an RMA number or expired RMA number will be refused upon return to our warehouse. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. All return accepted will be inspected and must be diagnosed "defective" by a member of Hyratech technical support staff. A detail diagnostic report will be recorded from the inspection session. Keep in mind that we follow manufacturer's standard as our guideline. If they don’t define it as defective, we consider it as non-defective.
Products other than retail models such as OEM and bulk may contain different length in manufacturer warranty and return policy. We strongly recommend the customer to contact our sales office for detail prior of purchase.

The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks, and the shipping charges will be non-refundable both ways (original shipping charges multiply by two). We cannot process your return until we receive the product.

We recommend that you accept delivery of the product and then contact us immediately for an RMA number. Please note that all exchanged/returned merchandise must be in 100% complete original factory condition, including all packaging materials, inserts and manuals, registration cards (not filled-out), software, and all accessories. Do not tape or write anything on the item or the package!! We will charge you for replacement of damaged, altered, missing, written-on/taped-on contents or cartons. We reserve the right to refuse any such returns. Customer is assumed all responsibilities for proper packaging. If the return merchandise is damaged in shipment, or lost, Hyratech will not provide any exchange or refund. 
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All Software Products

Unopened software can be exchanged with other in stock titles within 21 days of the invoice date. An RMA number is required. Opened software will not be accepted for return. 
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Private Policy

At HyraTech, we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience.

When you shop at HyraTech, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information. HyraTech does not sell or rent your transactional information to others. HyraTech uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the user experience.

At HyraTech you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server.

Please be aware that our site may contain advertisements and links to other sites on the Internet that are owned and operated by third parties. The HyraTech Privacy Policy does not cover the information practices of those websites linking from or to our site. HyraTech has no control over the use or disclosure of user data on other sites on the Internet and we recommend that you review the privacy policies of such sites to determine your privacy rights on such sites.

HyraTech will remain committed to protecting your privacy online. We may change our Privacy Policy from time to time. When such a change is made, we will post the revised Privacy policy on our website so please bookmark this page and check back periodically. Any changes, corrections or updates to your transactional information can be edited during the purchase process. Questions regarding the Hyratech Privacy Policy should be directed to info@Hyratech.com or may also be sent directly to the following address:

Attn: Customer Support 
HyraTech 
83-26 Broadway
Elmhurst, NY 11373 
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Disclaimer and Limitation of Liability

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY HyraTech. HyraTech DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HyraTech DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE HyraTech RETURN POLICY, HyraTech AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES (“SERVICE PROVIDERS? SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON HyraTech SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF HyraTech AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THIS AGREEMENT.

A possibility exists that the Site could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the Site. Although HyraTech attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to its completeness, correctness, or accuracy. In the event that such an inaccuracy arises, please inform HyraTech so that it can be corrected.

Price and availability of products and services offered on the Site are subject to change without prior notice. To the extent we provide information on availability of products or services, you should not rely on such information. HyraTech will not be liable for any lack of availability of products and services you may order through the Site. 
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